Sales Line: 028 9507 2311

VPS Server Admins? Don’t need them – I got ‘The Fish’

VPS Server Admins? Don’t need them – I got ‘The Fish’

We fully manage VPS servers for hundreds of Clients - take the stress out of server management move to us today!

We fully manage VPS servers for hundreds of Clients – take the stress out of server management move to us today!

Join the growing number of server owners who trust us to manage their servers for them. Why risk renting an unmanaged server from some of the ‘big guys’ many of whom do not offer any form of management at all.

I spent today live chatting or calling 15 of the well known VPS suppliers and I asked them to quote me for a VPS Server with 2 CPU Cores, 2GB RAM, 100GB Hard Disk Space as well as 500GB Bandwidth, a Cpanel License, Full Management and Remote Backup with 100GB disk space.
I was shocked with what I found.

  • One really well known supplier told me they did not offer any form of backup at all but that everything would be ok as the server was on RAID so I did not need backups (bad bad advice in my opinion!)

  • Three of the best known UK suppliers of VPS Servers (all very well known names) told me they did not offer any form of server management and all their servers were 100% unmanaged.  This is fine until something goes wrong and then when it does you would be out a lot of money in technician charges to get things sorted.

  • One supplier offers free backups but there is a £30 fee for a restore.  Even if you just needed 2 restores per year for deleted files or compromised accounts our Basic Management would be better value

  • The vast majority of suppliers were more expensive than us for less product.  I challenge you to give it a try – check out our competitors prices and you will see we are great value for money.  We keep our costs down by offering helpdesk only support but for most clients that works perfectly well as we have fast helpdesk response times.

Take an example.  We supply and manage 2 servers for client.  This client had another server with 123-Reg.  Their 123-Reg server failed recently and they came to us seeking help with their problems as 123-Reg do not offer any form of server management at all and all their servers are supplied unmanaged.  An unmanaged provider will be fine until you actually need some advanced level of support and at that time it can become very expensive with many charging £50 per hour for admin time to help with any tasks.

We have a different way of working.  If you want an unmanaged server you can have it – no problem!  But we also have basic managed and fully managed servers.  We strongly recommend all VPS clients consider the Full Management option as a very cost effective add on to get the help and support when you need it.

Why not talk to us today about having us manage servers for your business – we have a proven reputation and we can supply references on request from some of our happy VPS clients.

One of our VPS clients wrote this about us. http://tosbourn.com/2013/03/other/big-wet-fish-get-marketing/

We wanted to explain our VPS management options to our clients to help you decide which management option works for you.  No matter how good (or bad) your server admin skills are we have the perfect plan for you.  We offer three tiers of Virtual Private Servers:

Unmanaged (included in server cost)

Our unmanaged servers are designed for those clients who have the skills to manage their own server.

  • We will ensure the server is up and responding to ping and ssh for you
  • We will set up the server initially and install and configure cpanel if you have ordered it
  • We will test the server is working and serves web pages before handing it over
  • We will set up and configure remote backup if you have ordered it
  • We will assist with file and account restorations from backups only if there has been a hardware failure

Basic Managed (£4.99 per month on top of server cost)

Basic Management is designed for users who require only Level 1 Support and is a very cost effective option for those clients who want to run a  Cpanel Server.  If you require any support outside of the included tasks we charge £20 per hour for additional support.  Here is what is included:

  • We will ensure the server is up and responding to ping and ssh for you
  • We will set up the server initially and install and configure cpanel if you have ordered it
  • We will test the server is working and serves web pages before handing it over
  • We will set up and configure remote backup if you have ordered it
  • We will provide Basic WHM / cPanel assistance
  • We will help with Basic Email issues (email not working with the server). Spam troubleshooting will not be included.
  • We will help with configuring ftp and assist with any ftp issues
  • We will help with php compilation
  • We will assist with custom php.ini files to assist with errors that occur
  • We will troubleshoot default server services in case of failure
  • We will install a software firewall and configure it
  • We will assist with any file and account restorations (assuming remote backup has been purchased)

Fully Managed (£14.99 per month on top of server cost)

Our fully managed plan gives you the most compregensive support possible and includes full off server remote backup and pro-active monitoring of all services (http://bwf.co/gotyourback).  We will do whatever we can to our absolute best efforts to ensure your server is managed effectively.  Why employ a system admin or pay expensive data centre charges when you can use us to manage your server for you.  Here is what is included in Full Management:

  • We will provide priority support – your helpdesk ticket will be handled before those who do not have priority support
  • We will provide a CP Remote backup service license and configure server backups
  • We will provide 100GB Remote Backup space to store your backups
  • We will set up the server initially and install and configure cpanel if you have ordered it
  • 24/7 server monitoring of all critical services with instant email alerts to our 24/7 team is a critical service fails
  • Monthly check to confirm backups are running as they should
  • Initial server secure process to ‘harden’ the server
  • Kernel Upgrades, OS patches
  • Backups and restoration help if needed (only on servers with backup solutions)
  • cPanel/whm Updates
  • PHP updates
  • Mysql updates
  • System pre installed services updates. (we do not update 3rd party scripts installed)
  • WHM/cPanel assistance if required
  • PHP compilation
  • SSL configuration and installation (SSL certificates are available for a competitive price)
  • Custom DNS configuration
  • Email troubleshooting
  • FTP troubleshooting
  • High Server Load troubleshooting
  • Best Effort Third Party Application Support*
  • Compromised Server or Account Recovery to the best of our knowledge
  • Abuse and Security help to the best of our ability
  • Software Firewall Installation and Configuration
  • Failed Drive service restoration, we will assist in restoring of all accounts to our ability
  • Database corruption assistance
  • Assistance with system alerts or warnings
  • Hands on help with pre-install system settings
  • High Bandwidth consultation needs

Our Full Management comes with pro active server monitoring as standard as shown below:

RAID health monitoring is probably one of the most important aspects of our monitoring.  If a drive in an array becomes 'degraded' we get alerted immediately and we can have a technician in our data centre 'hot swap' the drive and kick off a rebuild immediately.  This can ensure that problematic disks are replaced the moment they throw errors and before it becomes a larger problem

RAID health monitoring is probably one of the most important aspects of our monitoring. If an array become degraded caused by a bad drive we get alerted immediately and we can have a technician in our data centre ‘hot swap’ the drive and kick off a rebuild immediately. This can ensure that problematic disks are replaced the moment they throw errors and before it becomes a larger problem

* For best effort third party application support this is limited to two support tickets per month